Membership and Community Manager

6-12 months, Toronto

Role Description:

  • Spearhead the development of and maintain content for PWB’s membership management platforms and databases.

  • Serve as a main point of contact for our community of storytellers, overseeing and ensuring superior customer service within our Members area and Facebook Member community group.

  • Responsible for welcoming new members and being a resource for them throughout their journey as a storyteller with PWB.

  • Work with the PWB team to produce and distribute communications, resources and guidelines that help and provide value to our members.

  • Will work closely with the Chief Production Officer and our team of Producers to update member profiles, maintain consistent communication about opportunities and develop resources to further empower our storytellers.

  • Perform portfolio reviews for PWB members as assigned through Production workflow.

  • Using portfolio reviews as an opportunity to build relationships with our members, actively connect members with opportunities for PWB School and / or Assignments.

  • Manage and engage with our Facebook Member community group, developing and sharing relevant and helpful member information. Connect and foster relationships with all new members and PWB school participants within the group.

  • Acquire & track measurable feedback from members consistently and report important feedback to CEO, COO & respective team members.

  • Responsible for managing membership database, ensuring that all member information remains accurate and up to date.

  • Provide monthly updates regarding membership activity and work with the PWB teams to ensure the needs of our members are met.

Requirements:

  • 2 years experience working with storytellers (photographers/videographers)

  • Preferably 2 years experience as a professional photographer/videographer * Experience managing membership databases and large volume of data.

  • Experience in sales and customer service.

Job Types: Part-time, Volunteer

Interested applicants, please e-mail us with a writing sample, cover and letter and resume to: katrina@photographerswithoutborders.org

 

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