6-12 months, Toronto



Reporting to the Chief Experience Officer, the PWB School Assistant: 

  • Provides world-class customer service support for PWB School clients and prospective clients by responding to all inquiries in a timely, pragmatic, and positive manner. 

  • Maintains meticulous and secure tracking of all inquiries, bookings, contact information, payments, waivers, etc. 

  • Liaises with clients to answer their questions, provide advice on packing and trip preparation, and to collect required information (e.g. medical insurance, emergency contacts, participant waivers, etc.)

  • Coordinates the collection of photos taken by participants and workshop staff to share with NGO partners and the marketing team. 

  • Coordinates the distribution of PWB School certificates of completion. 

  • Provides assistance in evaluating the PWB School program with the goal of continuous improvement and excellent customer service. 

  • Provides weekly reports to the PWB team on the number of registered and prospective participants as well as available spaces.

  • Reports directly to the Chief Experience Officers and works with the CXO to provide monthly reports on key performance indicators.

  • Attends weekly staff meetings.


  • Must attend mandatory weekly meetings on Wednesdays at 6:00 PM in Toronto

  • Highly organized, with demonstrated ability to meet deadlines. 

  • Strong demonstration of experience with and dedication to excellent customer service. 

  • Ability to work well autonomously with little supervision, as well as collaborate with others in a team environment; adaptable when directed

  • Strong interpersonal skills; positive, energetic profile. 

  • Excellent communication skills (oral and written); professional, service orientation in email correspondence and on the telephone. 

  • Nonprofit sector experience. 

Job Type: Part Time, Volunteer
Location: Toronto 

Interested applicants, please e-mail us with your cover and letter and resume to:


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