PWB SCHOOL ASSISTANT
6-12 months, Toronto
Reporting to the Chief Experience Officer, the PWB School Assistant:
Provides world-class customer service support for PWB School clients and prospective clients by responding to all inquiries in a timely, pragmatic, and positive manner.
Maintains meticulous and secure tracking of all inquiries, bookings, contact information, payments, waivers, etc.
Liaises with clients to answer their questions, provide advice on packing and trip preparation, and to collect required information (e.g. medical insurance, emergency contacts, participant waivers, etc.)
Coordinates the collection of photos taken by participants and workshop staff to share with NGO partners and the marketing team.
Coordinates the distribution of PWB School certificates of completion.
Provides assistance in evaluating the PWB School program with the goal of continuous improvement and excellent customer service.
Provides weekly reports to the PWB team on the number of registered and prospective participants as well as available spaces.
Reports directly to the Chief Experience Officers and works with the CXO to provide monthly reports on key performance indicators.
Attends weekly staff meetings.
Must attend mandatory weekly meetings on Wednesdays at 6:00 PM in Toronto
Highly organized, with demonstrated ability to meet deadlines.
Strong demonstration of experience with and dedication to excellent customer service.
Ability to work well autonomously with little supervision, as well as collaborate with others in a team environment; adaptable when directed
Strong interpersonal skills; positive, energetic profile.
Excellent communication skills (oral and written); professional, service orientation in email correspondence and on the telephone.
Nonprofit sector experience.
Job Type: Part Time, Volunteer
Interested applicants, please e-mail us with your cover and letter and resume to: email@example.com